Frequently Asked Questions (FAQs)

Can I change or cancel my order?

Yes. Orders can usually be modified or cancelled within a short period after being placed. Once an order has entered processing or shipping, changes may no longer be possible. Please contact Kido Tech Customer Support as soon as possible if you need assistance.

Can I track my order?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and tracking link. Tracking updates may take 24–72 hours to appear depending on the shipping carrier.

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary by destination, but most international orders arrive within 6–12 business days. Shipping times may occasionally be affected by customs clearance, weather conditions, or carrier delays.

Where do you ship from?

Kido Tech works with trusted international fulfillment partners and warehouses to deliver products worldwide. Depending on product availability and destination, orders may be shipped from different fulfillment locations.

What products does Kido Tech sell?

We specialize in:

• RC Excavators
• RC Dump Trucks
• RC Bulldozers
• RC Skid Steer Loaders
• RC Construction Vehicles
• Remote Control Trucks
• Educational & Hobby Toys

Our goal is to provide realistic RC vehicles and engaging toys for kids, collectors, and hobby enthusiasts.

Are your RC vehicles suitable for children?

Most of our products are designed for children aged 6 years and older. Some items may contain small parts and should be used under adult supervision. Please review the product description for recommended age guidelines before purchasing.

Do the RC vehicles come with batteries?

Most products include a rechargeable vehicle battery and USB charging cable. Please check the individual product page for complete package contents and specifications.

Are your RC construction vehicles suitable for adults?

Absolutely. Many of our RC excavators, dump trucks, bulldozers, and loaders are popular with RC hobbyists, collectors, and construction vehicle enthusiasts of all ages.

What should I do if my order arrives damaged?

If your order arrives damaged or defective, please contact our support team within 7 days of delivery and include photos of the item and packaging. We will work with you to find a suitable solution.

How can I contact Kido Tech?

For order inquiries, shipping assistance, or product questions, please contact our Customer Support team through our Contact Us page or by email. We aim to respond within 24 business hours.